Warranty

Below are Falcon Design Build’s warranty details that are included in our contract warranty document. If you have any questions please contact us.

WARRANTY DETAILS

Updated 3/1/2018

 

Warranty begins the day of closing.

 

During the first year of occupancy, your home is warranted against the following:

 

Faulty workmanship and materials; fixtures, and equipment, (See definitions, Section II); Defects in wiring, piping and ductwork in the electrical, plumbing, heating, cooling, ventilating and mechanical systems; and Major Structural Defects.

 

NOTE: New and/or remodeled homes, no matter how carefully constructed, go through a period of normal settlement and shrinkage.  During this period, hairline cracks, some wood shrinkage, and other minor cosmetic changes may occur, much of which is unavoidable.  Warrantor will assume no responsibility for these minor defects.

 

LIMITATIONS TO COVERAGE

The Contractor will not warranty damage caused by winds in excess of 50 mph (Beauford Scale No. 9), lightning, tornadoes, hail storms, ice storms, flooding, or other acts of God. Damage to house includes, but is not limited to, roof, shingles, metal flashings, chimney caps, windows, doors, glass, siding and landscaping.

 

QUALITY STANDARDS – TOPIC INDEX

The Quality Standards handbook lists specific items (defects) within separate areas of coverage.   The first section covers Workmanship and Materials; the second section covers Systems; and the third covers Major Structural Defects.

 

These Quality Standards are expressed in terms of performance standards.   For easy comprehension, the format is designed as follows:

 

First, the “Possible Deficiency” is stated.  This is a brief statement of Problems that may be encountered.  (PROBLEM)

 

Second, the “Performance Standard” is quoted. The performance standard is a standard relating to a specific deficiency; or a statement of Homeowner’s maintenance responsibilities.

(STANDARD)

 

Third, Contractor’s response to the “Possible Deficiency” is given.  (RESPONSE)

 

Section One

 

WORKMANSHIP AND MATERIALS

 

SITE GRADING

Problem:

Site grading

Standard:

Settling of ground around foundation walls, utility trenches or other filled areas shall not interfere with water drainage away from the home.

Response:

If the contractor has provided final grading. Upon request by the Owner, the contractor shall fill settled areas affecting proper drainage, one time only, during the warranty period.

 

SITE DRAINAGE

Problem:

Improper drainage of the site.

Standard:

The necessary grades and swells have been established by the Contractor to insure proper drainage away from the home. Standing or ponding water shall not remain for extended periods of time in the immediate area of the house after a rain. (Generally no more than 24 hours).  Water that collects in swells, which drain other areas, or in areas where sump pumps discharge, can be expected to remain for a longer period of time (generally no more than 48 hours). The Homeowner should anticipate the possibility of standing water after an unusually heavy rainfall.  No grading determination shall be made while there is frost or snow on the ground, or while the ground is saturated. The Contractor will provide a final rough grade guaranteeing positive drainage 10″ from house.

Response

The Contractor is responsible only for initially establishing the proper grades and swells.  The Homeowner is responsible for maintaining such grades and swells after the Contractor has properly established them.

 

EXPANSION AND CONTRACTION JOINTS

Problem:

Separation or movement of concrete slabs within the structure at expansion and contraction joints.

Standard:

Concrete slabs within the structure are designed to move at expansion and contraction joints.

Response:

None.

 

CAST- IN-PLACE CONCRETE

Problem:

Basement or foundation wall cracks.

Standard:

Shrinkage cracks are not unusual in concrete foundation walls.

Such cracks greater than 1/4-inch in width shall be repaired.

Response:

The Contractor will repair cracks in excess of 1/4-inch width.

 

Problem:

Cracking of basement floor.

Standard:

Minor cracks in concrete basement floors are normal.  Cracks exceeding 3/16-inch width or 1/8-inch in vertical displacement shall be repaired.

Response:

The Contractor will repair cracks exceeding maximum tolerances by surface patching or other methods as required.

 

Problem:

Cracking of slab in attached garage.

Standard:

Cracks in garage slabs in excess of 1/4 inch in width or 3/8-inch in vertical displacement shall be repaired.

Response:

The Contractor will repair cracks exceeding maximum tolerances by surface patching or other methods as required.

 

Problem:

Settling, heaving, or separating of stoops, steps, or garage floors.

Standard:

Stoops, steps or garage floors shall not settle, heave, or separate in excess of 1 inch from the house structure.

Response:

The Contractor will take whatever corrective action is required to meet the Standard.

 

Problem:

Standing water on stoops.

Standard:

Water should drain from outdoor stoops and steps.  A small amount of water standing on stoops for a short time after rainfall can be anticipated.

Response:

The Contractor shall take corrective action to assure drainage of steps and stoops.

 

Problem:

Cracks in masonry walls or veneer.

Standard:

Small hairline cracks due to shrinkage are common in mortar joints in masonry construction.  Cracks greater than 1/4-inch in width are considered excessive.

Response:

The Contractor will repair Cracks in excess of Standard by painting or patching.  These repairs shall be made during the first year warranty period. The Contractor will not be responsible for color variation between old and new mortar.

 

ROUGH CARPENTRY

Problem:

Floors squeak or sub-floor appears loose.

Standard:

Floors squeak and loose sub-floors are often temporary conditions common to new home construction–a squeak-proof floor cannot be guaranteed.

Response:

The Contractor will correct the problem only if caused by an underlying construction defect.

 

Problem:

Uneven wood floors.

Standard:

Floors shall not have more than 1/4-inch ridge or depression within any 32-inch measurement when measured parallel to the joints.

Response:

The Contractor will correct or repair floors to meet Standard.

 

Problem:

Bowed walls.

Standard:

All interior and exterior walls have slight variances on their finished surfaces.  Walls should not bow more than 1/4 inch out of line within any 32-inch horizontal or vertical measurement.

Response:

The Contractor will repair walls to meet Standard.

 

FINISH CARPENTRY (EXTERIOR)

Problem:

Poor quality of exterior trim workmanship.

Standard:

Joints between exterior trim elements, including siding and masonry, shall not result in open joints in excess of 3/8 inch.  In all cases, the exterior trim, masonry and siding shall be capable of performing its function to exclude the elements.

Response:

The Contractor will repair open joints, as defined.  Caulking is acceptable.

 

THERMAL & MOISTURE PROTECTION

 

WATERPROOFING

Problem:

Leaks in basement.

Standard:

Leaks resulting in actual trickling of water shall be repaired.  Leaks caused by improper landscaping installed by Owner or failure of Owner to maintain proper grades are not covered by the warranty.  Dampness of the walls or floors may occur in new construction and is not considered a defect. Pre-existing leaks are not the responsibility of the Contractor and the Owner is fully responsible for existing leaks.

Response:

The Contractor will take such action as necessary to correct basement leaks except where the cause is determined to result from Owner action,negligence, or the leak is pre-existing.

 

INSULATION

Problem:

Insufficient insulation.

Standard:

Insulation shall be installed in areas within scope of work in accordance with applicable energy and building code requirements.

Response:

The Contractor will install insulation in sufficient amounts to meet Performance Standard.

 

LOUVERS AND VENTS

Problem:

Leaks due to snow or rain driven into the attic through louvers or vents.

Standard:

Attic vents and/or louvers must be provided in order to properly ventilate you house.

Response:

None.

 

ROOFING AND SIDING

Problem:

Ice buildup on roof.

Standard:

During prolonged cold spells, ice build-up is likely to occur at the eaves of a roof.  This condition occurs when snow and ice accumulate and gutters and downspouts freeze up.

Response:

Prevention of ice build-up on the roof is an Owner maintenance item.

 

Problem:

Roof or flashing leaks.

Standard:

Roofs or flashing shall not leak under normally anticipated conditions, except where cause is determined to result from ice build-up, Owner actions or negligence.

Response:

The Contractor will repair any verified roof or flashing leaks not caused by blowing rain, ice build-up or Owner actions or negligence.

 

Problem:

Standing water on flat roof.

Standard:

Water shall drain from flat roof except for minor ponding immediately following rainfall or when the roof is specifically designed for water retention.

Response:

The Contractor will take corrective action to assure proper drainage of roof.

 

SHEET METAL

Problem:

Gutters and/or downspouts leak.

Standard:

Gutters and downspouts shall not leak, but gutters may overflow during heavy rain.

Response:

The Contractor will repair leaks.  It is the Homeowner’s responsibility to keep gutters and downspouts free of leaves and debris, which could cause overflow.

 

Problem:

Water standing in gutters.

Standard:

When gutter is unobstructed by debris, the water level shall not exceed 1 (one) inch in depth.  Industry practice is to install gutters approximately level. Consequently, it is entirely possible that small amounts of water will stand in certain sections of gutter immediately after a rain.

Response:

The Contractor will correct to meet Performance Standards.

 

SEALANTS

Problem:

Leaks in exterior walls due to inadequate caulking.

Standard:

Joints and cracks in exterior wall surfaces and around openings shall be properly caulked to exclude the entry of water.

Response:

The Contractor will repair and/or caulk joints or cracks in exterior wall surfaces one time, as required to correct deficiencies, during the first year warranty period.  Even properly installed caulking will shrink and must be maintained by the Homeowner during the life of the home.

 

DOORS AND WINDOWS

Wood and Plastic Doors

Problem:

Warpage of exterior doors.

Standard:

Exterior doors will warp to some degree due to temperature differential on inside and outside surfaces.  However, they shall not warp to the extent that they become inoperable or cease to be weather resistant or exceed National Woodwork Manufacturers Association Standards  (1/4 inch measured diagonally from corner to corner).

Response:

The Contractor will correct or replace and refinish defective doors, during the first year warranty period.

 

Problem:

Shrinkage of insert panels show raw wood edges.

Standard:

Panels will shrink and expand, and may expose unpainted surfaces.

Response:

None.

 

Problem:

Split in door panel.

Standard:

Split panels shall not allow lights to be visible through the door.

Response:

The Contractor, if light is visible will fill, match as closely as possible stain or paint one time during the year warranty.

 

GLASS

Problem:

Broken glass.

Standard:

None.

Response:

Broken glass not reported to the Contractor at the time of substantial completion will be the responsibility of the Owner.

 

GARAGE DOORS ON ATTACHED GARAGE

Problem:

Garage doors fail to operate properly, under normal use.

Standard:

Garage doors shall operate properly.

Response:

The Contractor will correct or adjust garage doors as required, except where the cause is determined to result from Owner actions or negligence.

 

Problem:

Garage doors allow entrance of snow or water

Standard:

Garage doors shall be installed as recommended by the manufacturer.  Some entrance of the elements can be expected under abnormal conditions.

Response:

The Contractor will adjust or correct garage doors to meet manufacturer’s recommendations.

 

WOOD, PLASTIC AND METAL WINDOWS

Problem:

Malfunction of windows.

Standard:

Windows shall operate with reasonable ease, as designed.

Response:

The Contractor will correct or repair as required.

 

Problem:

Condensation and/or frost on windows.

Standard:

Windows will collect condensation on interior surfaces when extreme temperature difference and high humidity levels are present.  Condensation is usually the result of climatic/humidity conditions, created by the Owner within the home.

Response:

Unless directly attributed to faulty installation, window condensation is a result of conditions beyond The Contractor’s control.  No corrective action is required.

 

WEATHERSTRIPPING AND SEALS

Problem:

Air infiltration around doors and windows.

Standard:

Some infiltration is normally noticeable around doors and windows, especially during high winds.  Poorly fitted weather-stripping shall be adjusted or replaced. It may be necessary for the Owner to have storm doors installed to provide satisfactory solutions in high wind areas.

Response:

The Contractor will adjust or correct poorly fitted doors, windows or poorly fitted weather-stripping.

 

FINISHES

 

GYPSUM WALLBOARD

Problem:

Defects which appear during first year of warranty.

Standard:

Slight “imperfections” such as seam lines and cracks not exceeding 1/8 inch in width are common in gypsum wallboard installations and are considered acceptable.

Response:

The Contractor will repair only cracks exceeding 1/8 inch in width, one time only, during the first year warranty period. (See also “Painting”).

 

CERAMIC TILE

Problem:

Ceramic tile cracks or becomes loose.

Standard:

Ceramic tile shall not crack or become loose.

Response:

The Contractor will replace cracked tiles and re-secure loose tiles unless the Owner’s action or negligence caused the defect.   The Contractor will not be responsible for discontinued patterns or color variations in ceramic tiles.

 

Problem:

Cracks appear in grouting of ceramic tile joints or at junctions with other materials such as a bathtub.

Standard:

Cracks in grouting of ceramic tile joints are common, due to normal shrinkage conditions.

Response:

If necessary, the Contractor will repair cracks in grout, one time only, during the first year warranty period.  The Contractor will not be responsible for color variations or discontinued grout colors. Re-grouting of these cracks is a maintenance responsibility of the Owner throughout the life of the home.

 

FINISHED WOOD FLOORING

Problem:

Cracks developing between floor boards.

Standard:

Cracks in excess of 1/4 inch in width shall be corrected.

Response:

The Contractor will repair cracks in excess of 1/4 inch within

the first year warranty period, by filling or replacement at

the Contractor’s option.

 

RESILIENT FLOORING

Problem:

Nail pops appear on the surface of resilient flooring.

Standard:

Readily apparent nail pops shall be repaired.

Response:

The Contractor will correct nail pops, which have broken the surface.  The Contractor will repair, at the Contractor’s option, resilient floor covering in the affected area with similar material. The Contractor will not be responsible for discontinued patterns or color variations in the floor covering.

 

Problem:

Resilient flooring loses adhesion.

Standard:

Resilient flooring shall not lift, bubble or become unglued.

Response:

The Contractor will repair to replace, at the Contractor’s option, the affected resilient flooring as required.  The Contractor will not be responsible for discontinued patterns of color variation of floor covering, or for problems caused by Owner neglect or abuse.

 

Problem:

Seams or shrinkage gaps show at resilient flooring joints.

Standard:

Gaps shall not exceed 1/16 inch in width in resilient floor covering joints.  Where dissimilar materials abut, a gap not exceeding 1/8 inch is permissible.

Response:

The Contractor will repair, at the Contractor’s option, the affected resilient flooring as required.  The Contractor will not be responsible for discontinued patterns or color variation of floor covering, or for problems caused by Owner neglect or abuse.

 

PAINTING

Problem:

Exterior paint or stain peels, deteriorates or fades.

Standard:

Exterior paints or stains should not fail during the first year warranty period.   However, fading is normal and the degree is dependent on climatic conditions.

Response:

If paint or stain is defective, the Contractor will properly prepare and refinish affected areas, matching color as closely as possible. Where finish deterioration affects the majority of the wall area, the whole area will be refinished.

 

Problem:

Painting required as a result of repair and other work.

Standard:

Repairs required under this warranty shall be finished to

match surrounding areas as closely as possible.

Response:

The Contractor will finish repair areas as indicated.

 

Problem:

Deterioration of varnish or lacquer finishes.

Standard:

Natural finishes on interior woodwork shall not deteriorate during the first year of ownership.  However, varnish type finishes used on the exterior may deteriorate rapidly and may require owner maintenance.

Response:

The Contractor will retouch affected areas of natural finish interior woodwork, matching the color as closely as possible.

 

CARPETING

Problem:

Carpet Seams.

Standard:

Some carpet seams may show depending on the type of carpet used.  However, no visible gap is acceptable. A workmanship defect will be repaired.

Response:

None.

 

Problem:

Carpeting becomes loose, seams separate or stretching occurs.

Standard:

Wall to wall carpeting, installed as the primary floor covering, when stretched and secured property shall not come up, become loose, or separate from its point of attachment.

Response:

The Contractor will re-stretch or re-secure carpeting as needed, if original installation was performed by Builder.

 

SPECIAL COATINGS

Problem:

Cracks in exterior stucco wall surfaces.

Standard:

Cracks are not unusual in exterior stucco wall surfaces.

Cracks greater than 1/4 inch in width shall be repaired.

Response:

The Contractor will repair cracks exceeding 1/4 inch in width, one time only, during the first year warranty period.

 

FIREPLACES

Problem:

Fireplace or chimney does not draw properly.

Standard:

A properly designed and constructed fireplace and chimney shall function properly.  It is normal to expect that high winds can cause temporary negative draft situations.  Similar negative draft situations can also be caused by obstructions such as large branches of trees too close to the chimney. Some homes may need to have a window opened slightly to create an effective draft if they have been insulated and weatherproofed to meet high-energy conservation criteria.

Response:  

The Contractor will determine the cause of malfunction and make corrections, if the problem is one of design or construction of the fireplace.

 

Problem:

Firebox paint changed by fire.

Standard:

None. Heat from fires will alter finish.

Response:

None.

 

Problem:

Cracked firebrick and mortar joints.

Standard:

None. Heat and flames from fires will cause cracking.

Response:

None.

 

EQUIPMENT

 

RESIDENTIAL EQUIPMENT

Problem:

Surface cracks, joint de-laminations and chips in high pressure laminates on vanity and kitchen cabinet countertops.

Standard:

Countertops fabricated with high-pressure laminate coverings shall not delaminate.

Response:

The Contractor will replace delaminated coverings to meet specified criteria.  The Contractor will not be responsible for chips and cracks noted following first occupancy.

 

Problem:

Kitchen cabinet malfunction.

Standard:

Warpage not to exceed 1/4 inch as measured from face frame to point of furthermost warpage with door or drawer in closed position.

Response:

The Contractor will correct or replace doors or drawer fronts.

 

Problem:

Gaps between cabinets, ceiling or walls.

Standard:

Acceptable tolerance -1/8 inch in width.

Response:

The Contractor will correct to meet Performance Standard.

 

MECHANICAL – WORKMANSHIP & MATERIALS

 

WATER SUPPLY SYSTEM

Problem:

Plumbing pipes freeze and burst.

Standard:

Drain, waste, vent, and water pipes shall be adequately protected, as required by applicable code, during normally anticipated cold weather, and as defined in accordance with ASHREA design temperatures, to prevent freezing.

Response:

The Contractor will correct situations not meeting the code. It is the Homeowner’s responsibility to drain or otherwise protect lines and exterior faucets exposed to freezing temperatures.  The Contractor will not repair frozen pipes due to Homeowner’s negligence.

 

PLUMBING

Problem:

Faucet or valve leak.

Standard:

No valve or faucet shall leak due to defects in material or

workmanship.

Response:

The Contractor will repair or replace leaking faucet fittings.

 

Problem:

Defective plumbing fixtures, appliances or trim fittings.

Standard:

Fixtures, appliances or fittings shall comply with their manufacturer’s standards.

Response:

The Contractor will replace any defective fixtures or fitting which does not meet acceptable standards, as defined by the manufacturer.

 

Problem:

Noisy water pipes.

Standard:

There will be some noise emitted from the water pipe system, due to the flow of water.

Response:

The Contractor can not remove all noises due to water flow and pipe expansion.

 

Problem:

Cracking or chipping of porcelain or fiberglass surfaces.

Standard:

Chips and cracks on surfaces of bathtubs and kitchen sinks can occur when surface is hit with sharp or heavy objects.

Response:

The Contractor will not be responsible for repairs unless damage has been reported to Builder prior to occupancy.

 

AIR DISTRIBUTION

Problem:

Noisy ductwork.

Standard:

When metal is heated it expands and when it is cooled, it contracts.  The result is a “ticking” or “crackling” noise, which is to be expected.

Response:

None.

 

Problem:

Oil canning.

Standard:

The stiffening of the ductwork and the gauge of the metal used shall be such that ducts may “oilcan”.   The booming noise caused by “oilcanning” is unavoidable.

Response:

None.

 

ELECTRICAL – WORKMANSHIP & MATERIALS

 

ELECTRICAL CONDUCTORS. FUSES  AND CIRCUIT BREAKERS

Problem:

Fuses blow or circuit breakers  (excluding ground fault interrupters) “kick out”.

Standard:

Fuses and circuit breakers shall not activate under normal usage.

Response:

The Contractor will check wiring circuits for conformity with local, state, or national electrical code requirements.  The Contractor will correct circuitry not conforming to code specifications.

 

OUTLETS, SWITCHES, AND FIXTURES

Problem:

Drafts from electrical outlets.

Standard:

Electrical junction boxes on exterior walls may produce airflow whereby the cold air can be drawn through the outlet into a room.  The problem is normal in new home construction.

Response:

None.

 

Problem:

Malfunction of electrical outlets, switches or fixtures.

Standard:

All switches, fixtures and outlets shall operate as intended.

Response:

The Contractor will repair or replace defective switches,

fixtures and outlets.

 

SERVICE AND DISTRIBUTION

Problem:

Ground fault interrupter trips frequently.

Standard:

Ground  fault interrupters  are sensitive safety devices installed into the electrical system to provide protection against electrical shock.  These sensitive devices can be tripped very easily.

Response:

The Contractor shall install ground fault interrupters in accordance with approved electrical code.  Tripping is to be expected and is not covered, unless due to a construction defect.

 

Section Two

 

MECHANICAL – SYSTEMS

 

PLUMBING

Problem:

Leakage from any piping.

Standard:

No leaks of any kind shall exist in any soil, waste, vent or water pipe.   Condensation on piping does not constitute leakage, and is not covered.

Response:

The Contractor will make repairs to eliminate leakage.

 

Problem:

Stopped up sewers, fixtures and drains.

Standard:

Sewer, fixtures and drains shall operate properly.

Response:

The Contractor will not be responsible for sewers, fixtures and drains, which are clogged through the Owner’s negligence. Where defective construction is shown to be the cause, the Contractor will assume the cost of the repair.   Where Owner negligence is shown to be the cause, the Owner shall assume all repair costs.

 

AIR DISTRIBUTION

Problem:

Ductwork separates or becomes unattached.

Standard:

Ductwork shall remain intact and securely fastened.

Response:

The Contractor will reattach and resecure all separated or

unattached ductwork.

 

ELECTRICAL – SYSTEMS

 

ELECTRIC CONDUCTORS. FUSES AND CIRCUIT BREAKERS

Problem:

Failure of wiring to carry its designed load.

Standard:

Wiring should be capable of carrying the designed load for normal residential use.

Response:

The Contractor will check wiring for conformity with local, state, or approved national electrical code requirements. The Contractor will repair wiring not conforming to code specifications.

 

Section Three

 

MAJOR STRUCTURAL DEFECTS

A “Major Structural Defect” is actual physical damage to the following designated load-bearing portions of the home, caused by failure of such load-bearing portions, which affects their load-bearing functions to the extent that the home becomes unsafe, unsanitary or otherwise unlivable:

  1. Foundation systems and footings
  2. Beams
  3. Girders
  4. Lintels
  5. Columns
  6. Walls and partitions
  7. Floor systems
  8. Roof framing systems

 

MAJOR STRUCTURAL DEFECTS (CONTINUED)

Repair of a Major Structural Defect is limited (1) to the repair of damage to the load-bearing elements of the home themselves which is necessary to restore their load-bearing ability; and (2) to the repair of those items of the home damaged by the Major Structural Defect which made the home unsafe, unsanitary or otherwise unlivable.

 

Damage to the following non-load bearing elements do not constitute a major structural defect (See Note 1):

  1. Roof shingles and sheathing
  2. Drywall and plaster
  3. Exterior siding
  4. Brick, Stone or stucco veneer
  5. Subfloor and flooring materials
  6. Wall tile or other wall coverings
  7. Non-load bearing partitions
  1. Concrete floors in attached garages and basements are built

separate from foundation walls or other structural elements of the home.

  1. Electrical, heating, cooling, ventilation, mechanical, plumbing Systems; appliances, equipment, fixtures, paint, doors, windows, trim, cabinet hardware and insulation.

 

NOTE 1: In the event of a Major Structural Defect occurring in the first year of coverage, repairs will also include correction of items necessary to bring the home into compliance with the Standards.

 

The unsafe, unsanitary, or otherwise unlivable criteria, under Major Structural Defect is limited only to the repair of plumbing, waste, gas, oil and electric lines, ductwork, heating systems, and other items that affect the health or safety of the occupants of the home, which were damaged by the Major Structural Defect.

 

ADDENDUM

Reference page 6 – ROOFING & SIDING

Problem:

Shingles or shakes blown off by wind storm

Response:

The Contractor will not repair or replace shingles or shakes

blown off by winds in excess of 50 mph (gale force)

 

Reference page 7 – SHEET METAL

Problem:

Metal flashing, chimney caps, fireplace flue pipe damaged or blown off by wind storm.

Response:

The Contractor will not be responsible for repairs if wind exceeds 50 mph (gale force).

 

HARDWOOD FLOORS

WHAT YOU CAN EXPECT FROM A WOOD FLOOR:

* You can expect a product that will give you a lifetime of beauty and function if maintained properly with regard to the type of top finish applied.

* Hardwood floors are a natural product and are subject to expansion and contraction due to changes in temperature and humidity.  All of the materials that we supply are inspected and milled within the National Oak Flooring Manufacturers Association (NOFMA) standards.

 

WHAT YOU CAN’T EXPECT FROM A WOOD FLOOR:

* A tabletop finish.    Each piece of oak flooring sands differently depending on its grain type, or direction, making it virtually impossible to achieve a completely flat surface. Structural variances in the sub-floor can cause uneven sanding.

* A monotone floor.  Wood, as a natural product, varies from piece to piece.  Remember it is not fabricated, it is milled from a tree and will have grain and color variance consistent with the grade and species of flooring selected.

* A floor that will not indent.   In spite of the term “hardwood”, oak flooring will indent under high heel traffic, (especially heels in disrepair).  Some scratches will occur on the surface of your floor with normal use and wear.

* A floor without cracks between the boards.  Although your new floor will start tight together, as a natural product, it will continue to absorb and expel moisture.  This natural process will cause the flooring to expand and contract from season to season, resulting in cracks between some of the boards in your floor.  WHITE BASE STAINS WILL SHOW THIS PROCESS MORE THAN OTHERS. Because of humid summers, air conditioning and heating in winter, we experience some contraction and expansion on every installation.  You may also develop some movement or squeaks. Depending on your home, this may or may not be noticeable.

 

CARE OF HARDWOOD FLOORS

* Use floors with care for the first 2 or 3 weeks after application.  You can walk on the floor the next day, but we recommend that no furniture be put into the room for 2 to 3 days and no carpets for 4 to 5 weeks.  Additional air flow across the surface, (such as opened windows and/or fans), will help the floor finish cure faster. check your chair legs for rough edges and if necessary get felt type glides.

* Use vacuum cleaner, untreated dust mop or electric broom.  Never use spray type dusting aids. After 2 weeks, clean, damp cloth or mop can be used.  Use 1 gallon of lukewarm water with 1 cup of white vinegar to clean your floors. Clean using a well wrung sponge then towel dry floors.  DO NOT FLOOD FLOORS WITH WATER. Mild bar soap and a sponge may be used for stubborn spots. (be sure to rinse thoroughly after cleaning with soap.)